Warranty, Return & Refund
If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return or exchange. Please contact our support team first at support@nwnenf.com. Requests made after 30 days may not be accepted.
Return & Exchange Conditions
1. Items returned without prior authorization will not be accepted.
2. Return requests must be made within 30 days of delivery.
3. Items must be unused, unworn, and returned in original condition with all packaging, tags, and accessories included.
4. A valid proof of purchase is required for all return or exchange requests.
5. Customers must use a trackable shipping method when returning items.
6. For returns due to product quality issues, we will cover the return shipping cost within 30 days of delivery.
7. For non-quality-related returns, the customer is responsible for return shipping costs.
30–60 Day Money-Back Guarantee
Within 30–60 days after delivery, we provide a limited money-back guarantee only for verified product defects or quality-related issues.
In such cases:
● Customers must provide photo or video evidence of the issue.
● After review and approval, we may offer a repair, replacement, or partial/full refund depending on the situation.
● Return shipping costs may be shared or covered depending on the confirmed issue.
Please note: non-quality-related returns are generally not accepted after 30 days.
Non-Returnable Items
1. Discounted or sale items and gift cards are non-refundable.
2. Items damaged due to misuse, improper handling, or customer actions are not eligible for return or refund.
General Return Process
1. Contact us at support@nwnenf.com with your order number and supporting photos/videos.
2. Our support team will review your request within 3–6 business days.
3. If approved, we will provide return instructions and address.
4. After receiving the returned item, we will inspect it within 3–6 business days and process the refund or exchange accordingly.
Return Charges
1. If the return is due to our error (wrong item or quality issue), a full refund will be issued.
2. If the return is due to customer reasons (e.g., change of mind), the customer is responsible for return shipping costs.
3. No restocking fee will be charged.
Refunds
1. Approved refunds will be issued to the original payment method within 3–6 business days after inspection.
2. Processing time may vary depending on your bank or payment provider.
3. Original shipping fees are non-refundable.
If you have not received your refund, please contact us at support@nwnenf.com.
Order Cancellation
1. Orders can be canceled before shipment by contacting us.
2. Once an order has been shipped, it cannot be canceled.
Warranty / Assurance
NWNENF offers warranty coverage for selected product categories.
Warranty claims can be submitted via our support page or by contacting us at support@nwnenf.com.
Warranty Coverage Overview
| Products | Standard Warranty | Extended Warranty | Total Coverage |
|---|---|---|---|
| Watches | 12 months | 12 months | 24 months |
| Jewelry | 1 month | Up to 2 months | 2 months |
| Portable Power | 12 months | 12 months | 24 months |
| E-Mobility | 12 months | 12 months | 24 months |
Warranty Limitations
Warranty does not cover:
● Products purchased from unauthorized sellers
● Damage caused by misuse or improper operation
● Lost or stolen products
● Non-quality-related issues after 30 days
● Free promotional items
Warranty Start Date
The warranty period starts from the date the order is placed.